For years, the customer journey started on Google. Someone had a need, typed it into a search bar, and found their way to a product or service. That model still exists. But it is no longer the dominant one. Social platforms like TikTok, Instagram, and YouTube have now started to account for over 60% of product discovery in 2026 surpassing Google, and signalling a fundamental shift in how people research and decide what to buy. More and more customers use social media to disco
